bd go Privacy Policy
This document provides a full description of how your personal information is collected, stored, and kept secure on the bd go platform.
Purpose and Scope of This Policy
bd go ("we", "us", or "the platform") places the highest priority on the privacy of its users. This Privacy Policy ("Policy") explains what information we collect when you use the bd go website (https://bd-go.lat), open an account, or use any of our services, and how that information is used, stored, and kept secure.
This Policy applies to all registered and unregistered users. By using the platform, you are considered to have accepted the terms of this Policy. The full terms governing bd go's services are set out in detail on our Terms and Conditions page, which complements this Policy.
What Information We Collect
bd go may collect the following types of information:
1.1 Information You Provide Directly
Information you give us when registering an account, completing verification, or getting in touch:
- Full name and date of birth (for age verification — minimum age 21)
- Mobile number and email address
- National ID or passport number (where identity verification is required)
- Mobile wallet details — bKash, Nagad, Rocket, Upay (for processing transactions, not the full account number)
- Password (stored in encrypted form; never in plain text)
1.2 Automatically Collected Information
Information generated technically while you use the platform:
- IP address and device type
- Browser version and operating system
- Time of access, session length, and pages visited on the platform
- Cookies and similar tracking technologies (see Section 8 for details)
1.3 Transaction and Gaming Activity Information
- Deposit and withdrawal amounts and times
- Betting and gaming history
- Bonus claim and usage records
Purpose of Data Use
Collected information is used only for the following legitimate purposes:
- Account management: Completing the registration process, ensuring login security, and assisting with account recovery.
- Age and identity verification: Ensuring that only individuals aged 21 or above can use the platform.
- Financial transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer support: Resolving your questions and issues through 24/7 live chat and email support.
- Security and fraud prevention: Verifying authorized transactions and detecting suspicious activity.
- Promotions and bonuses: Providing bonus offers and VIP benefits applicable to you.
- Platform improvement: Analyzing user experience to improve the quality of our services.
- Legal obligations: Complying with applicable laws and regulations.
Sharing and Disclosure of Information
bd go does not sell your personal information to third parties. Information may be shared in the following limited circumstances:
3.1 Service Providers
Necessary information is shared with trusted partners who assist with payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. These partners operate under bd go's instructions and may not use the information independently.
3.2 Legal Requirements
Information may be disclosed to the relevant authorities in the event of a court order or legal obligation. Where possible, the user will be informed in advance.
3.3 Business Transfers
In the event of a company merger or acquisition, user information may be transferred. Users will be notified in advance in such circumstances.
Data Security Measures
bd go uses industry-standard security technologies to keep your information secure:
- SSL encryption: All data transferred between the website and servers is sent over an encrypted connection.
- Password hashing: Your password is never stored in plain text — strong cryptographic hashing methods are used.
- Access controls: Only authorized staff can access the relevant information.
- Security reviews: Regular security audits and vulnerability assessments are conducted.
- Data center security: Servers are housed in controlled environments with both physical and digital protection in place.
However, no method of transmitting or storing data over the internet is 100% secure. We are committed to ensuring the highest level of protection, and in the event of any security breach, affected users will be notified promptly.
Data Retention Period
bd go retains user information only for as long as necessary:
- Active accounts: Necessary information is retained for as long as the account remains active.
- After account closure: Information required to meet legal obligations and resolve disputes is kept for a defined period.
- Transaction records: Records of financial transactions may be retained for an extended period in accordance with legal requirements.
- Marketing data: After you withdraw your consent, your information will no longer be used for promotional communications.
User Rights
As a user of the bd go platform, you have the following rights:
6.1 Right to Access
You can find out what information bd go holds about you and for what purpose. You may request this information by contacting the support team.
6.2 Right to Rectification
If any incorrect information exists on your account, you may request that it be corrected. Corrections will be made as quickly as possible.
6.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
6.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited.
6.5 Right to Withdraw Consent
You may withdraw consent given for marketing communications at any time. This will not affect the validity of any prior processing.
To exercise these rights or for any questions, contact us via 24/7 live chat or email: [email protected]
Protection of Minors
bd go strictly prevents anyone under the age of 21 from using the platform. Age is verified during the registration process. If we become aware that information has been collected from a person under the age of 21, it will be deleted immediately and the associated account will be closed.
We believe in responsible gaming. Detailed information on responsible gaming can be found on our Responsible Gaming Guidelines page.
Cookies and Tracking Technologies
The bd go website uses cookies and similar technologies:
8.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. The site does not function properly without these.
- Performance cookies: Help analyze site speed and usage patterns, which assists in improving the service.
- Functional cookies: Used to remember your preferences (such as language selection).
8.2 Cookie Controls
You can disable cookies in your browser settings. However, disabling essential cookies may cause some features of the platform to not work correctly.
International Data Transfers
bd go's servers and service providers may be located in various countries. Even if your information is processed outside your country, the same standard of data protection is maintained everywhere. Appropriate safeguards are ensured for any international transfer.
Changes to the Policy
bd go may update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of this page will change.
- For significant changes, registered users will be notified by email or live chat.
- Continuing to use the platform after changes have been made will be taken as acceptance of the new policy.
To learn more about bd go, visit our About Us page.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch through the following:
- Live chat: Available 24/7 on the website (Bengali and English)
- Email: [email protected]
We will respond as quickly as possible after you get in touch. For general questions, you can also visit our FAQ page — many common questions are answered there.